PRIVACY POLICY

This Privacy Policy describes how Pax Trading Co. (“Pax Trading”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use our website, mobile applications, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

 
1. Who We Are
Pax Trading Co. is a logistics, fulfillment, and trading company providing shipping, warehousing, and related services between the United States, Vietnam, and other markets.

Company name: Pax Trading Co.
Website: https://paxtradingco.com
Contact email: [email protected]
 
2. Information We Collect
2.1 Information You Provide to Us
Name, company name, and contact information (email, phone, address)
Account registration details (username, password)
Shipment data (sender/receiver information, package information, tracking)
Billing/payment information (processed securely through third-party providers)
Customer service messages and communication
2.2 Information Collected Automatically
IP address, browser type, device information
Usage data (pages visited, time spent, click activity)
App performance and diagnostic information
2.3 Cookies & Tracking Technologies
We use cookies for:

Session management
User authentication
Analytics and performance
You may disable cookies in browser settings, but some features may not work properly.
 
3. How We Use Your Information
We use collected information to:

Provide and operate our Services
Process shipping and logistics services
Manage user accounts
Improve service quality and user experience
Communicate with you about orders, support, and updates
Detect and prevent fraud or misuse
Comply with legal/regulatory obligations
For users in the EEA/UK, processing is based on legitimate interests, performance of contract, legal obligations, or consent.

 
4. How We Share Your Information
We do not sell your personal information.

We may share information with:

Logistics partners & carriers (UPS, USPS, FedEx, warehouse partners, etc.)
Technical service providers (hosting, cloud storage, analytics, customer support tools)
Payment processing partners
Government agencies (as required by customs, trade, or legal regulations)
Business transfers (merger, acquisition, financing)
All partners are required to handle your data according to applicable privacy laws.

 
5. Data Retention
We retain information as long as necessary to provide our Services and meet legal requirements.
When no longer needed, data will be securely deleted or anonymized.

 
6. International Data Transfers
Your information may be transferred to the United States, Vietnam, or other countries where our partners operate.
We use reasonable measures to protect your information during international transfers.

 
7. Security
We implement appropriate technical and organizational safeguards, including:

Encrypted connections (HTTPS)
Access controls
Secure servers & restricted access
However, no online system can be guaranteed 100% secure.

 
8. Your Rights
Depending on your jurisdiction, you may have the right to:

Access your data
Correct inaccurate information
Request deletion
Withdraw consent
Request data portability
Object to certain processing
Contact us to exercise your rights: [email protected]

 
9. Children’s Privacy
Our Services are not intended for children under 13.
We do not knowingly collect data from children.
If collected unintentionally, we will delete such data promptly.

 
10. Third-Party Links
Our website/app may contain links to third-party services.
We are not responsible for their privacy practices.
Please review their policies separately.

 
11. Do Not Track
Our website does not currently respond to Do-Not-Track (DNT) signals.
We may update this if standards change.

 
12. Changes to This Policy
We may update this Privacy Policy occasionally.
The “Effective Date” will be updated each time changes are made.
Your continued use of our Services means you accept the updated terms.

 
13. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:

Pax Trading Co.
Email: [email protected]
Website: https://paxtradingco.com